Typos! They happen to the best of us so here's some things to try:
- First, try re-entering your username and password.
- Confirm your username and password are correct by logging into your financial account directly via the financial institution.
- If you utilize a password manager that auto-fills these fields for you, double-check that the information stored is up-to-date, and try re-entering your username and password manually.
- Some mobile devices, specifically Samsung/Android devices, may add an extra space during autocomplete. Double check that there are no extra spaces before submitting.
Still having trouble?
If you've tried all the above troubleshooting and you're still receiving an invalid credentials message, send us a message with the following information:
- Financial institution name.
- Type of account(s): checking, savings, credit card, etc.)
- Brief description of the issue.
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